Privacy Policy

1. Information We Collect

When you use our website or telephone booking service, we collect contact and journey details necessary to process your private hire booking, including:

• Customer full name
• Email address
• Telephone and WhatsApp-capable mobile number
• Pickup address and drop-off destination coordinates
• Flight number and travel date/time (where provided)
• Special journey notes or driver instructions

2. How We Use Your Data

Your personal information is strictly used for dispatching drivers, sending journey status updates, managing customer inquiries, and providing manual payment links via WhatsApp / SMS where card payment is selected.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Retention & Security

Passenger records are handled for booking and service purposes. Contact us if you have a question about personal information held for your booking.

4. Contacting Our Data Controller

For privacy queries or data access requests, contact us at bookings@carshaltonminicab.co.uk or call 020 8877 9898.